Offshore outbound appointment setting provider(s) Philippines

Offshore outbound appointment setting providers Philippines specialize in delivering cost-effective and efficient appointment setting services in business-to-business sectors. They run specialized outbound operations that focus on providing qualified appointments to clients.

Offshore outbound appointment setting providers Philippines vary. Some are small operations of around twenty people while others have larger capacities. In addition, there are also offshore outbound appointment setting providers Philippines that have the ability to offer more telemarketing services aside from appointment setting such as lead generation, market research and etcetera.

Offshore outbound appointment setting providers Philippines use their expertise in appointment setting and their professional approach to identify and secure business opportunities in the form of either phone sales appointments or face-to-face meetings.

Offshore outbound appointment setting providers Philippines utilize the skills and talent of intelligent people and the latest telephony/telemarketing technologies to provide quality appointment setting solutions to their clients. Agents receive sufficient training in call handling and securing qualified appointments by asking the right questions and listening to the clients’ needs.

Offshore outbound appointment setting provider Philippines utilizes a prospect approach where the decision makers are able to understand the client’s message and proposition quickly. This way, the prospects do not simply decline the offer but actually think about what the client’s offering can do for them. When agents effectively create the interest in the prospect, it results to better quality appointments.

Appointment Setting Process

Typically, offshore outbound appointment setting provider Philippines follows a standard process in setting up appointments with decision makers in companies of any size across various markets.

For small and medium sized enterprises, offshore outbound appointment setting provider Philippines utilizes a process that involves cold calling to verify who the decision maker is, if possible make initial contact, and do general qualification. Usually, it will take up to three calls to reach the decision maker. The agent will send information pack to client over email. Then, he or she will make a follow-up call to further qualify the prospect and then ask for the appointment.

For large corporate offices, the process becomes more complex because it will be harder to identify and reach high-level decision makers. Appointment setting in this case will require more effort and persistence from the agent. Sometimes businesses will require offshore outbound appointment setting provider Philippines to supply written communication expressing the intent of the caller before any personal appointments can be scheduled.

In cases when the agent does not know who the decision maker is in a certain organization, offshore outbound appointment setting provider Philippines will refer to available lists of C-Level contacts. Often, the process starts by sending a letter to the executive assistant of the decision maker to request for a referral to the correct person. Sometimes, though, a letter is not necessary but the agents have to do some research on their own often through the Internet to get the names of relevant contacts.  

Once decision makers are identified correctly, the agent makes a follow-up call to the executive assistant to get the contact details of the client and possibly ask to be transferred directly to the decision maker. If this attempt is not successful, some companies find it necessary to write a letter to the decision maker to introduce the company and state that the agent will make a follow-up call on specific date and time.

Sometimes, though, the executive assistant will transfer the call to the decision maker’s voicemail. When this happens, the agent will leave a message again expressing the purpose of the call and leaving his or her contact number. Usually, agents are able to reach the decision maker after several attempts. Upon reaching the decision maker, the agent will then do the necessary qualification, email the prospect the client’s information pack and set the sales appointment.

All services are offered in a B2B and B2C environment. To learn more about our outbound teleservices capabilities, please contact us through our inquiry form.