There was a time when fresh college graduates barely had anything to look forward to post-University. Most of the workplaces that offered appealing jobs to students hardly pay enough, what with the low entry-level rate. For a third world country like the Philippines, where most people are obligated to give financial support to their families, entry-level incomes were not very enticing. So it isn’t much of a surprise that call centers in the Philippines have caught the interest of many young graduates.
Luckily for many of these former students and the employed, call centers in the Philippines have become a popular commodity. Call centers in the Philippines has helped uplift the lives of many Filipinos by providing quality jobs for the unemployed. Call centers in the Philippines make up for more than half of the jobs offered in the country. Without call centers in the Philippines, many would still be jobless and impoverished, despite holding degrees from prestigious schools. While call centers in the Philippines primarily consisted of customer support services, call centers in the Philippines eventually evolved, providing niche career fields for every expertise.
What can applicants look forward to when applying at call centers in the Philippines?
There are so many interesting job openings at call centers in the Philippines. These varying call centers in the Philippines are always on the lookout for information technology experts, human resource professionals, multi-lingual individuals, communications personnel and so much more. Without call centers in the Philippines, many of these individuals from different fields of expertise would have less job choices to pick from. Students who majored in international languages can now apply as translators in call centers in the Philippines, while people who are adept in medical terms can enter the world of medical transcribing.
Why Filipinos are ideal employees for call centers
Out of all the Asian countries, it’s safe to say that the Philippines is one of those more attuned to American culture. This can be attributed to the fact that historically, the Philippines was under American colonial rule for some time and was never able to get the American culture out of its system. For many foreigners, setting up call centers in the Philippines means higher service quality for a more competitive price. Most schools in the country also use English as the primary language, which means that most Filipinos are highly fluent in English. Call centers in the Philippines only have to train employees minimally since most have a basic grasp of the language. A majority of Filipinos who work in call centers in the Philippines also have relatives who live in various Western countries, thus allowing them to relate to the Western culture. Most importantly, studies show that call centers in the Philippines have lower turn over rates as compared to India’s 200%. Call centers in the Philippines only have a maximum of 40% turnover rate, a huge difference from India’s. This puts call centers in the Philippines at an advantage since loyal employees usually spell out less training costs for the company.
Plus, the fact that many Filipinos support their relatives gives foreign investors an advantage. The need to earn in order to survive always brings out the best employee in a person. Many Filipinos will give their all to their work in order to ensure regular income flow and will do their best not to jeopardize their jobs. Aside from being loyal, Filipinos are patient, skilled and a hard working bunch – something that employers always appreciate. They are also very courteous and polite, which are traits that could come in handy when forced to deal with unpleasant customers.All services are offered in a B2B and B2C environment. To learn more about our outbound teleservices capabilities, please contact us through our inquiry form.
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