The Philippine call center industry is continuing to grow bigger than ever, what with the ever increasing demand for business outsourcing solutions. While the Philippine call center industry used to be focused right smack in the middle of the business districts in the metropolis, more and more call centers are beginning to branch out to provinces, where rates are even lower than the already low city rates.

The Philippine call center industry goes to the province to offer more career opportunities to other Filipinos living outside of the metropolis. The newest popular choice to set up a Philippine call center industry is in the province of Davao, a highly developed city in the region of Mindanao. With the abundant human resource available in the region, Davao is seen as an ideal venue to start the Philippine call center industry. In fact, more and more entrepreneurs are setting up their business in Davao, with over 30,000 establishments spurting up.

In 2005, the Philippine call center industry expanded to Dagupan City, in Ilocos Region, starting with 20 seats and eventually growing into 60 seats in the second module. On a provincial level, the Philippine call center industry has a hugely positive impact on the province it expands to, bringing in finances for the local government, which helps contribute to the economy, and provides new jobs for many Ilocanos, increasing money circulation. Other provinces, like Naga, Bacolod, Cebu, Pampanga, La Union and Bulacan are also enjoying the benefits reaped from the Philippine call center industry expansion to the provinces. Having the Philippine call center industry penetrating the province gives local residents a chance to gain experience for better jobs they may come across in the future. Seeing as provincial life can be pretty slow-paced compared to life in the city, call center jobs are a way of getting a sneak peek into the fast-paced city work scene.

The Philippine call center industry has long been seen as a blessing to many Filipinos looking for a job. One call center alone can accommodate about 30,000 employees, to the relief of many of the country’s unemployed. Despite the graveyard hours, the Philippine call center industry is welcomed by Filipinos because the Philippine call center industry is one of the few that provides adequate income. Although most may think that the Philippine call center industry is only about customer service, inbound and outbound calls, the Philippine call center industry actually has more to offer than most people know.

Aside from customer service support, the Philippine call center industry also offers jobs in technical support, IT, foreign languages, travel services and medical and legal services. Needless to say, people from all industries can find career opportunities in call center companies. The only rival country to the Philippine call center industry is India, but with a recent increase in their operational costs, more foreigners are opting to join the Philippine call center industry because of the Filipino’s affinity to western culture, brought about long-time former colonial rule, its cheap labor and telecommunications infrastructure. On top of that, Filipinos have a tendency to speak in American English better than any other Asian country.

What makes the Philippine call center industry such a success is that agents put a lot of effort into familiarizing themselves with the area they are assigned to. If the client is based in Texas, then agents make it a point to research on weather, politics, and even how the Dallas Cowboys are doing in the current season. Trivia like these help make the call center agents more credible in the customer’s view, which also helps to put the Philippine call center industry in a good light.

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